AI SUPPORTSOFTWAREBrowse 30 tools 
Side-by-side comparison
Compare audience fit, channels, integrations, knowledge sources, public pricing information, and operational considerations.
Both products appear in ai support agents. That overlap gives you a starting point; it does not mean the products cover the same channels, workflows, or deployment model.
No-code AI customer-experience agents trained on company content and deployable to support channels.
Startups, agencies and support teams seeking a fast website chatbot with analytics and team controls.
Explore its buying criteria: AI support agents · Knowledge-base chatbots · Agent builders.
Full Chatbase profile and vendor sources · Checked 2026-09-02
Enterprise voice AI platform for natural customer-led conversations in contact centers.
Large contact centers automating high-volume inbound phone support.
Explore its buying criteria: AI support agents · Voice and contact-center AI.
Full PolyAI profile and vendor sources · Checked 2026-09-02
The table below preserves each vendor’s scope and qualifiers. An unlisted feature is unverified here; it is not a claim that the feature is unavailable.
Before you decide
Chatbase: Subscription with monthly message-credit and member allowances. Standard adds voice, telephony, helpdesk and API access. Auto-recharge is $40 per 1,000 message credits; extra agents cost $25/month and branding removal $99/month. Model choice affects credit use. PolyAI: Per-minute voice usage at a negotiated rate, including ongoing maintenance, improvements and 24/7 support. Confirm call volumes, telephony and contract commitments in the proposal. Ask both vendors to quote the same expected workload, required channels, and implementation scope. Include required subscriptions and usage charges before comparing the total; the listed starting prices alone may cover different work.
The recorded sources for Chatbase include URLs; sitemaps; PDFs; documents; tickets. For PolyAI, they include call-center knowledge; policies; CRM/business systems; procedures. Ask each vendor to demonstrate ingestion or live access for the exact system you use, with permissions and refresh behavior. A source missing from this directory is not proof that a vendor cannot support it.
Use the same sample of real support requests, approved knowledge, and escalation rules in both pilots. Can it cite or restrict answers to approved knowledge? What happens when the agent is uncertain? Which actions can it complete beyond answering? Record answer quality, completed tasks, human handoffs, and total cost in the buyer worksheet. Check these specific cautions before launch: Chatbase: Credits, custom-domain, branding and advanced features can be add-ons; model total cost at volume. PolyAI: Quote-only and implementation-led; not a self-serve chatbot builder.
Record your requirements and pilot results in the buyer worksheet →
On a small screen, swipe the table to compare both products.
| Criterion | Chatbase | PolyAI |
|---|---|---|
| Best fit | Startups, agencies and support teams seeking a fast website chatbot with analytics and team controls. | Large contact centers automating high-volume inbound phone support. |
| Key capabilities | multi-agent setup, source suggestions, analytics, ticket sources, API/embed, human handoff | natural voice dialogue, intent handling, business-system actions, handoff, analytics |
| Company sizes | small, mid-market, agency | enterprise |
| Channels | website widget, API, Slack, WhatsApp/other channels vary | phone, contact center, voice assistants |
| Integrations | Slack, Zendesk/ticket sources, webhooks, APIs | telephony/contact-center systems, CRM, knowledge bases, APIs |
| Knowledge sources | URLs, sitemaps, PDFs, documents, tickets | call-center knowledge, policies, CRM/business systems, procedures |
| Pricing model | Subscription with monthly message-credit and member allowances. Standard adds voice, telephony, helpdesk and API access. Auto-recharge is $40 per 1,000 message credits; extra agents cost $25/month and branding removal $99/month. Model choice affects credit use. | Per-minute voice usage at a negotiated rate, including ongoing maintenance, improvements and 24/7 support. Confirm call volumes, telephony and contract commitments in the proposal. |
| Pricing summary | Free plan; Hobby $40/month (700 message credits), Standard $150/month (4,000), Pro $500/month (15,000), billed monthly in USD. Enterprise is custom-priced. | Custom quote; no public monthly price for the general platform. Its managed voice deployment is likely to require a higher budget than self-serve tools; confirm with a quote. |
| Free plan or trial | Free plan with 50 message credits/month and 1 member; free agents are deleted after 14 days of inactivity. Paid plans offer a 7-day trial. | Demo available; no general self-serve free trial confirmed. |
| Differentiator | Self-serve agent creation with support-oriented source ingestion and analytics. | Voice-first focus and enterprise contact-center deployment. |
| Considerations | Credits, custom-domain, branding and advanced features can be add-ons; model total cost at volume. | Quote-only and implementation-led; not a self-serve chatbot builder. |
Startups, agencies and support teams seeking a fast website chatbot with analytics and team controls.
Self-serve agent creation with support-oriented source ingestion and analytics.
Large contact centers automating high-volume inbound phone support.
Voice-first focus and enterprise contact-center deployment.
Verify current pricing, limits, security, and required integrations directly with each vendor before purchasing.