CXone Mpower AI
by NICE

Enterprise CX platform combining contact-center operations with AI agents, copilot and automation.
Fit & categories
Best for: Large regulated or global contact centers needing workforce, quality, analytics and AI governance.
Profile checked September 2, 2026
Enterprise voice AI platform for natural customer-led conversations in contact centers.
Checked September 2, 2026 · 4 vendor sources
Voice-first focus and enterprise contact-center deployment.
Quote-only and implementation-led; not a self-serve chatbot builder.
Before you decide
Large contact centers automating high-volume inbound phone support.
Custom quote; no public monthly price for the general platform. Its managed voice deployment is likely to require a higher budget than self-serve tools; confirm with a quote. Per-minute voice usage at a negotiated rate, including ongoing maintenance, improvements and 24/7 support. Confirm call volumes, telephony and contract commitments in the proposal. Confirm current limits, commitments, usage charges and add-ons with the vendor.
Listed channels: phone, contact center, voice assistants. Listed integrations: telephony/contact-center systems, CRM, knowledge bases, APIs. Confirm that your exact workflow and plan are supported before purchase.
Quote-only and implementation-led; not a self-serve chatbot builder.