Best fitLarge regulated or global contact centers needing workforce, quality, analytics and AI governance.
Company sizesenterprise
Channelsphone, chat, email, messaging, social
Pricing modelMonthly agent packages billed in arrears, with AI capabilities potentially added or charged by consumption. Confirm the required AI modules, session definition, usage volume and deployment services in a complete quote.
Pricing summaryOmnichannel Suite starts at $110/agent/month (USD, billed monthly). Higher packages are $135, $169 and $209/agent/month; Ultimate displays $249/agent/month plus $0.25/session. Base suite pricing is not an all-in AI-agent price.
Free plan or trialDemo available; confirm any trial offer and included AI capabilities with sales.
Key capabilities
AI agents
agent copilot
interaction analytics
workforce management
quality management
journey orchestration
Where it fits
Integrations
Salesforce, Microsoft Dynamics, ServiceNow, CRM/contact-center APIs
Deep enterprise contact-center operations and analytics alongside AI.
Considerations
Enterprise procurement and implementation; scope and pricing are quote-led.
Before you decide
Questions about CXone Mpower AI
Who is CXone Mpower AI best suited for?
Large regulated or global contact centers needing workforce, quality, analytics and AI governance.
How is CXone Mpower AI priced?
Omnichannel Suite starts at $110/agent/month (USD, billed monthly). Higher packages are $135, $169 and $209/agent/month; Ultimate displays $249/agent/month plus $0.25/session. Base suite pricing is not an all-in AI-agent price. Monthly agent packages billed in arrears, with AI capabilities potentially added or charged by consumption. Confirm the required AI modules, session definition, usage volume and deployment services in a complete quote. Confirm current limits, commitments, usage charges and add-ons with the vendor.
Which channels and integrations does CXone Mpower AI support?
Listed channels: phone, chat, email, messaging, social. Listed integrations: Salesforce, Microsoft Dynamics, ServiceNow, CRM/contact-center APIs. Confirm that your exact workflow and plan are supported before purchase.
What should I check before choosing CXone Mpower AI?
Enterprise procurement and implementation; scope and pricing are quote-led.
Compare NICE CXone with similar candidates
These products share recorded categories or company-size fit. Compare the actual channels, capabilities, and pricing before treating them as substitutes.
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Core CX Cloud and AI deployment monthly terms require a quote; standard license terms bill annually in advance. Talkdesk Express is $25/user/month for eligible small US/Canada businesses, but is not an all-in Autopilot price.
