Best fitLarge regulated or global contact centers needing workforce, quality, analytics and AI governance.
Company sizesenterprise
Channelsphone, chat, email, messaging, social
Languagesmultilingual; product/region dependent
Pricing modelMonthly agent packages billed in arrears, with AI capabilities potentially added or charged by consumption. Confirm the required AI modules, session definition, usage volume and deployment services in a complete quote.
Pricing summaryOmnichannel Suite starts at $110/agent/month (USD). Higher packages display $135, $169 and $209/agent/month; Ultimate shows $249/agent/month and $0.25/session. Confirm how session billing applies. Base suite pricing is not an all-in AI-agent price.
Free plan or trialDemo available; confirm any trial offer and included AI capabilities with sales.
Vendor language information:Confirm language coverage with the vendor.
CXone Mpower AI pricing and budget
Omnichannel Suite starts at $110/agent/month (USD). Higher packages display $135, $169 and $209/agent/month; Ultimate shows $249/agent/month and $0.25/session. Confirm how session billing applies. Base suite pricing is not an all-in AI-agent price.
Monthly agent packages billed in arrears, with AI capabilities potentially added or charged by consumption. Confirm the required AI modules, session definition, usage volume and deployment services in a complete quote.
Demo available; confirm any trial offer and included AI capabilities with sales.
Catalog pricing checked 2026-10-09. Confirm current terms in the vendor sources.
Deep enterprise contact-center operations and analytics alongside AI.
Considerations
Enterprise procurement and implementation; scope and pricing are quote-led.
Before buying
Questions about CXone Mpower AI
Who is CXone Mpower AI best suited for?
Large regulated or global contact centers needing workforce, quality, analytics and AI governance.
How is CXone Mpower AI priced?
Omnichannel Suite starts at $110/agent/month (USD). Higher packages display $135, $169 and $209/agent/month; Ultimate shows $249/agent/month and $0.25/session. Confirm how session billing applies. Base suite pricing is not an all-in AI-agent price. Monthly agent packages billed in arrears, with AI capabilities potentially added or charged by consumption. Confirm the required AI modules, session definition, usage volume and deployment services in a complete quote. Confirm current limits, commitments, usage charges, and add-ons with the vendor.
Which channels and integrations does CXone Mpower AI support?
Listed channels: phone, chat, email, messaging, social. Listed integrations: Salesforce, Microsoft Dynamics, ServiceNow, CRM/contact-center APIs. Confirm that your exact workflow and plan are supported before purchase.
What should I check before choosing CXone Mpower AI?
Enterprise procurement and implementation; scope and pricing are quote-led.
AI support and knowledge automation platform that turns business content into answers and actions for customers and employees across chat, voice, and connected tools.
it's just an amazingly flexible chatbot and I can fine tune EXACTLY what I need the bot to know Karson M. on G2 · 5/5
Best for: Support, documentation, operations, and sales teams that want to answer questions, complete customer requests, and make company knowledge useful across chat and voice; also agencies delivering and managing client AI agents.
AI support agentsknowledge-base chatbotinternal knowledgeAI agent buildervoice agents
Free plan; Personal $49/month, Standard $149/month, Business $499/month (USD, billed monthly). Standard adds voice agents (beta), Skills, and Stripe actions; Enterprise is custom-priced.
No public month-to-month price. Published Cloud CX seat prices require annual billing; request monthly terms and a complete AI deployment quote instead of comparing the annual-discount headline.
Custom quote; no public monthly price. Its enterprise contact-center deployment is likely to require a higher budget than self-serve tools; confirm with a quote.
Custom quote; no public monthly price for the general platform. Its managed voice deployment is likely to require a higher budget than self-serve tools; confirm with a quote.
A multilingual claim alone does not establish quality for your language. Test real questions, source material, channels, handoff, and the management interface.
DocsBot documents multilingual answers, including Japanese. Verify quality with your own content and workflow before buying.
For other providers, the precise Japanese and multilingual coverage shown here is not independently verified. Confirm the plan, model, channel, and handoff with each vendor.
Vendor language information: multilingual; product/region dependent
CXone Mpower combines voice and digital contact center operations with workforce tools, analytics, AI agents and assistance for human agents. It is a useful shortlist candidate when routing, the agent workspace and operational reporting are part of the purchase. If the first job is answering questions on an existing help desk, compare that narrower scope with adding an AI agent.
Separate self-service automation from Copilot for Agents. NICE documents real-time guidance and knowledge suggestions, plus transfer and final interaction summaries for Copilot. Ask each finalist to demonstrate the capabilities and channels included in the proposed package.
NICE CXone pricing: package cost and AI consumption
NICE listed Omnichannel at $110, Essential at $135, Core at $169 and Complete at $209 per agent per month in USD when checked October 9, 2026. The Ultimate display showed $249 per agent per month and $0.25 per session. Confirm how the session charge applies in your quote; do not treat the base package as an all-inclusive AI-agent price.
Request an itemized quote for required seats, AI agents, copilots, workforce and quality tools, channels, consumption and deployment services. Ask what a session means, when it is counted, and which features are included, added or consumption-priced. Use normal and peak volumes to compare the full workload cost.
Use one routine request, one authenticated action and one exception that requires a person. Verify the destination queue, customer context, transfer summary, recording access and reporting. Include an unavailable-system scenario and check how the team takes over.
Before replacing a contact center stack, name the owner of telephony, CRM integration, knowledge updates and quality review. Compare NICE with Talkdesk for a suite decision, or with Intercom Fin when the question is whether to retain an existing help desk and add automation.
