AI support and knowledge automation platform that turns business content into answers and actions for customers and employees across chat, voice, and connected tools.
Best fitSupport, documentation, operations, and sales teams that want to answer questions, complete customer requests, and make company knowledge useful across chat and voice; also agencies delivering and managing client AI agents.
Company sizessmall, mid-market, enterprise, agency, developer
Channelswebsite and in-app chat widget, hosted chat page, WordPress chat plugin, Slack AI assistant, Microsoft Teams via integrations, Help Scout email agent assist, browser voice (beta), phone voice via Twilio or SIP/PSTN (beta), Chat Agent API for custom channels, MCP for external AI assistants
Pricing modelSubscription with included bots, source pages, users, actions, and AI credits. Personal includes 1 bot and 5,000 credits; Standard 3 bots and 15,000 credits; Business 10 bots and 60,000 credits per month. Larger models and actions consume more credits. Add 5,000 monthly credits for $49; voice usage and phone service need separate budgeting.
Pricing summaryFree plan; Personal $49/month, Standard $149/month, Business $499/month (USD, billed monthly). Standard adds voice agents (beta), Skills, and Stripe actions; Enterprise is custom-priced.
Free plan or trialFree plan with 1 bot, 50 source pages and 100 monthly AI credits; free bots have a 30-day lifetime. No credit card required. Paid plans have a 14-day money-back guarantee.
Key capabilities
Answer customer and employee questions from business knowledge, with citations and support for 100+ languages
Voice agents (beta) for website conversations and phone support, reception, and sales qualification; use Twilio numbers or an existing carrier through SIP/PSTN
Native realtime voice handles interruptions and language changes, uses selected tools, captures leads, and transfers calls to a person on a configured schedule
AI Actions connect conversations to live lookups, lead capture, ticket creation, and configured customer or employee workflows
Skill Builder turns a described workflow into reusable procedures and executable actions, with testing, protected credentials, and scoped access
Stripe billing actions look up invoices and subscriptions, provide portal links, and handle enabled refunds or cancellations for the authenticated customer
Offer Calendly, Cal.com, and TidyCal booking flows inside chat, with customer details prefilled when available
Connect selected tools from remote MCP servers, trigger Zapier or webhook workflows, and add contextual action buttons
Import websites, documents, cloud files, support tickets, YouTube transcripts, and audio/video; refresh supported sources and use Skills for live Scribe or code-repository lookups
Advanced document parsing preserves tables, formulas, scanned text, and images for richer retrieval; extra AI credits apply
Help Scout agent assist and configurable helpdesk handoff help human support teams continue the conversation
Deep Research combines internal knowledge, optional live web search, and Code Interpreter for cited reports and data analysis
Conversation logs, summaries, feedback, topic and sentiment reporting help identify weak answers and missing documentation; availability varies by plan
Choose AI models and control private access, branding, source tags, and team permissions; advanced controls depend on the plan
Use Operator (beta) or external agents through Admin MCP to maintain bots and sources, investigate weak answers, and carry out approved improvements
Where it fits
Integrations
Slack, Microsoft Teams via workflow integrations, WordPress, Help Scout (agent assist and handoff), Zendesk, Intercom, Freshdesk, Gorgias, HubSpot, LiveChat and Zoho (widget handoff), Stripe (customer-scoped billing actions), Calendly, Cal.com and TidyCal (booking flows), Zapier, Make, Pabbly Connect, webhooks and custom APIs, remote MCP servers, Twilio and SIP/PSTN
Knowledge sources
websites, individual URLs, URL lists, XML sitemaps and RSS feeds, WordPress XML exports, PDFs, Office documents, Markdown, HTML, plain text, CSV/TSV, email files, ZIP archives, images and subtitles, YouTube videos and playlists; uploaded audio and video transcripts, manual Q&A and structured raw-data CSV, Notion, Confluence and Zendesk Guide, Google Drive, including Google Docs, Sheets and Slides, SharePoint, Dropbox Personal/Business and Box (beta), Help Scout, Freshdesk, Zoho Desk, Zendesk and FreeScout ticket history, Salesforce cases and Teamwork Desk tickets (beta), Scribe pages and procedures through live lookup Skills, GitHub and Bitbucket Cloud through live code-reader Skills (beta)
Languages
100+ languages for text answers, including cross-language questions and sources, multilingual voice with language switching
What stands out
One business knowledge base supports customer service, employee self-service, documentation discovery, research, and voice. DocsBot pairs cited answers with ready-to-configure billing and booking actions, custom Skills, and selected MCP tools. Teams can keep their existing helpdesk, choose models, and use conversation evidence to improve answers and workflows.
Considerations
Voice agents are in beta and require Standard or above. Skills, ticket sources, Stripe actions, and advanced analytics have plan requirements. Phone and Slack tools differ from web-chat tools. Custom workflows need configuration, permissions, and testing; source quality and refresh schedules affect answers. AI credits vary with models and actions, and phone service and voice usage need separate budgeting.
Before you decide
Questions about DocsBot
Who is DocsBot best suited for?
Support, documentation, operations, and sales teams that want to answer questions, complete customer requests, and make company knowledge useful across chat and voice; also agencies delivering and managing client AI agents.
How is DocsBot priced?
Free plan; Personal $49/month, Standard $149/month, Business $499/month (USD, billed monthly). Standard adds voice agents (beta), Skills, and Stripe actions; Enterprise is custom-priced. Subscription with included bots, source pages, users, actions, and AI credits. Personal includes 1 bot and 5,000 credits; Standard 3 bots and 15,000 credits; Business 10 bots and 60,000 credits per month. Larger models and actions consume more credits. Add 5,000 monthly credits for $49; voice usage and phone service need separate budgeting. Confirm current limits, commitments, usage charges and add-ons with the vendor.
Which channels and integrations does DocsBot support?
Listed channels: website and in-app chat widget, hosted chat page, WordPress chat plugin, Slack AI assistant, Microsoft Teams via integrations, Help Scout email agent assist, browser voice (beta), phone voice via Twilio or SIP/PSTN (beta), Chat Agent API for custom channels, MCP for external AI assistants. Listed integrations: Slack, Microsoft Teams via workflow integrations, WordPress, Help Scout (agent assist and handoff), Zendesk, Intercom, Freshdesk, Gorgias, HubSpot, LiveChat and Zoho (widget handoff), Stripe (customer-scoped billing actions), Calendly, Cal.com and TidyCal (booking flows), Zapier, Make, Pabbly Connect, webhooks and custom APIs, remote MCP servers, Twilio and SIP/PSTN. Confirm that your exact workflow and plan are supported before purchase.
Does DocsBot support voice and phone calls?
Yes. Voice agents (beta) are available on Standard and above for website voice conversations and phone support, reception, and sales. Connect a Twilio number or an existing carrier through SIP/PSTN. Agents use your knowledge and selected tools, capture caller details, and transfer eligible calls on a configured schedule. Phone and web-chat tools differ.
Can DocsBot take actions as well as answer questions?
Yes. AI Actions include lead capture, booking flows, ticket creation, and customer-scoped Stripe billing tools. Configure Skills, remote MCP tools, APIs, or webhooks for live lookups and customer or employee workflows. Skills and advanced actions have plan requirements; workflows need the appropriate connections, permissions, and testing.
What knowledge sources can I connect to DocsBot?
Supported content includes websites, individual URLs, URL lists, XML sitemaps and RSS feeds; WordPress XML exports; PDFs, Office documents, Markdown, HTML, plain text, CSV/TSV, email files, ZIP archives, images and subtitles; YouTube videos and playlists; uploaded audio and video transcripts; manual Q&A and structured raw-data CSV; Notion, Confluence and Zendesk Guide; Google Drive, including Google Docs, Sheets and Slides; SharePoint, Dropbox Personal/Business and Box (beta); Help Scout, Freshdesk, Zoho Desk, Zendesk and FreeScout ticket history; Salesforce cases and Teamwork Desk tickets (beta); Scribe pages and procedures through live lookup Skills; GitHub and Bitbucket Cloud through live code-reader Skills (beta). Refresh schedules and source availability depend on your plan. Scribe and code-repository Skills perform live lookups rather than bulk imports.
What should I check before choosing DocsBot?
Voice agents are in beta and require Standard or above. Skills, ticket sources, Stripe actions, and advanced analytics have plan requirements. Phone and Slack tools differ from web-chat tools. Custom workflows need configuration, permissions, and testing; source quality and refresh schedules affect answers. AI credits vary with models and actions, and phone service and voice usage need separate budgeting.
Compare DocsBot with similar candidates
These products share recorded categories or company-size fit. Compare the actual channels, capabilities, and pricing before treating them as substitutes.
No current public monthly rate. Agency and partner users can start a free trial; business deployments require a pricing discussion. A managed enterprise deployment is likely to require a higher budget than a self-serve chatbot; confirm with a quote.
Free plan; Plus $189/month with 250 conversations and $25 AI usage; Team $939/month with 1,500 conversations and $150 AI usage (USD, billed monthly). Enterprise and managed deployments are quoted.
Standard $99/month with 10 agents and 1,000 queries; Premium $499/month with 25 agents and 5,000 queries (USD, billed monthly). Enterprise is custom-priced.
Pay as you go: advertised voice range $0.07–$0.31/minute and chat from $0.002/message (USD). No base subscription commitment; selected models, telephony and add-ons can increase the total. Enterprise is quoted.
