Best fitSmall support teams that want a simple shared inbox, Docs site and lightweight AI answers.
Company sizessmall, mid-market
ChannelsBeacon, help center, web
LanguagesEnglish; verify additional language behavior
Pricing modelHelpdesk subscription per user plus monthly AI resolution charges. AI Answers is an additional usage cost, so the per-user rate alone does not represent the total AI support bill.
Pricing summaryStandard $30, Plus $54 or Pro $90 per user/month (USD, billed monthly), plus $0.75 per AI resolution. Pro requires at least 10 users; Standard supports up to 25 and Plus up to 50.
Free plan or trial15-day Standard/Plus trial. Free helpdesk plan allows 5 users and 100 contacts/month. New accounts receive 3 months of unlimited AI Answers; free accounts must upgrade to keep AI after the trial.
Vendor language information:Confirm language coverage with the vendor.
AI Answers pricing and budget
Standard $30, Plus $54 or Pro $90 per user/month (USD, billed monthly), plus $0.75 per AI resolution. Pro requires at least 10 users; Standard supports up to 25 and Plus up to 50.
Helpdesk subscription per user plus monthly AI resolution charges. AI Answers is an additional usage cost, so the per-user rate alone does not represent the total AI support bill.
15-day Standard/Plus trial. Free helpdesk plan allows 5 users and 100 contacts/month. New accounts receive 3 months of unlimited AI Answers; free accounts must upgrade to keep AI after the trial.
Catalog pricing checked 2026-09-02. Confirm current terms in the vendor sources.
Help Scout Inbox, Docs, Beacon, Slack/Zapier via integrations
Knowledge sources
Help Scout Docs, knowledge base, approved articles
Languages
English; verify additional language behavior
What stands out
Simple helpdesk/Docs workflow and explicit per-resolution AI billing.
Considerations
AI Answers relies on Docs quality and is a separate metered cost on top of helpdesk plans.
Before buying
Questions about AI Answers
Who is AI Answers best suited for?
Small support teams that want a simple shared inbox, Docs site and lightweight AI answers.
How is AI Answers priced?
Standard $30, Plus $54 or Pro $90 per user/month (USD, billed monthly), plus $0.75 per AI resolution. Pro requires at least 10 users; Standard supports up to 25 and Plus up to 50. Helpdesk subscription per user plus monthly AI resolution charges. AI Answers is an additional usage cost, so the per-user rate alone does not represent the total AI support bill. Confirm current limits, commitments, usage charges, and add-ons with the vendor.
Which channels and integrations does AI Answers support?
Listed channels: Beacon, help center, web. Listed integrations: Help Scout Inbox, Docs, Beacon, Slack/Zapier via integrations. Confirm that your exact workflow and plan are supported before purchase.
What should I check before choosing AI Answers?
AI Answers relies on Docs quality and is a separate metered cost on top of helpdesk plans.
AI support and knowledge automation platform that turns business content into answers and actions for customers and employees across chat, voice, and connected tools.
it's just an amazingly flexible chatbot and I can fine tune EXACTLY what I need the bot to know Karson M. on G2 · 5/5
Best for: Support, documentation, operations, and sales teams that want to answer questions, complete customer requests, and make company knowledge useful across chat and voice; also agencies delivering and managing client AI agents.
AI support agentsknowledge-base chatbotinternal knowledgeAI agent buildervoice agents
Free plan; Personal $49/month, Standard $149/month, Business $499/month (USD, billed monthly). Standard adds voice agents (beta), Skills, and Stripe actions; Enterprise is custom-priced.
Free plan; Hobby $40/month (700 message credits), Standard $150/month (4,000), Pro $500/month (15,000), billed monthly in USD. Enterprise is custom-priced.
Standard $99/month with 10 agents and 1,000 queries; Premium $499/month with 25 agents and 5,000 queries (USD, billed monthly). Enterprise is custom-priced.
Fin from $0.99/outcome. With Intercom, add Essential $39, Advanced $99 or Expert $139 per seat/month (USD, billed monthly). Standalone Fin on another helpdesk has a monthly minimum instead of Intercom seat fees.
A multilingual claim alone does not establish quality for your language. Test real questions, source material, channels, handoff, and the management interface.
DocsBot documents multilingual answers, including Japanese. Verify quality with your own content and workflow before buying.
For other providers, the precise Japanese and multilingual coverage shown here is not independently verified. Confirm the plan, model, channel, and handoff with each vendor.
Vendor language information: English; verify additional language behavior
