Best fitTeams already using Intercom that want AI resolution across chat and support channels.
Company sizessmall, mid-market, enterprise
ChannelsIntercom Messenger, email, help center, voice (availability varies)
Languagesmultilingual
Pricing modelOutcome-based AI usage plus paid seats when using Intercom. Standalone Fin has no seat, platform or setup fee, but requires a minimum monthly commitment. For chat/email on Intercom, billable service outcomes can include a configured Procedure handoff; sales qualification has a different rate. Confirm channel and contracted terms.
Pricing summaryFin from $0.99/outcome. With Intercom, add Essential $39, Advanced $99 or Expert $139 per seat/month (USD, billed monthly). Standalone Fin on another helpdesk has a monthly minimum instead of Intercom seat fees.
Free plan or trial14-day free trial; no credit card required.
Vendor language information:Confirm language coverage with the vendor.
Fin AI Agent pricing and budget
Fin from $0.99/outcome. With Intercom, add Essential $39, Advanced $99 or Expert $139 per seat/month (USD, billed monthly). Standalone Fin on another helpdesk has a monthly minimum instead of Intercom seat fees.
Outcome-based AI usage plus paid seats when using Intercom. Standalone Fin has no seat, platform or setup fee, but requires a minimum monthly commitment. For chat/email on Intercom, billable service outcomes can include a configured Procedure handoff; sales qualification has a different rate. Confirm channel and contracted terms.
14-day free trial; no credit card required.
Catalog pricing checked 2026-10-09. Confirm current terms in the vendor sources.
Intercom, Salesforce, Slack, third-party apps via Fin platform
Knowledge sources
Intercom Help Center, public URLs, internal articles, procedures
Languages
multilingual
What stands out
Deeply embedded in a mature support inbox and customer-messaging platform.
Considerations
Seat plan, Fin outcomes and channel/add-on usage affect the total. A billable Procedure handoff need not mean human work is finished; pricing and integrations vary by plan and deployment.
Before buying
Questions about Fin AI Agent
Who is Fin AI Agent best suited for?
Teams already using Intercom that want AI resolution across chat and support channels.
How is Fin AI Agent priced?
Fin from $0.99/outcome. With Intercom, add Essential $39, Advanced $99 or Expert $139 per seat/month (USD, billed monthly). Standalone Fin on another helpdesk has a monthly minimum instead of Intercom seat fees. Outcome-based AI usage plus paid seats when using Intercom. Standalone Fin has no seat, platform or setup fee, but requires a minimum monthly commitment. For chat/email on Intercom, billable service outcomes can include a configured Procedure handoff; sales qualification has a different rate. Confirm channel and contracted terms. Confirm current limits, commitments, usage charges, and add-ons with the vendor.
Which channels and integrations does Fin AI Agent support?
Listed channels: Intercom Messenger, email, help center, voice (availability varies). Listed integrations: Intercom, Salesforce, Slack, third-party apps via Fin platform. Confirm that your exact workflow and plan are supported before purchase.
What should I check before choosing Fin AI Agent?
Seat plan, Fin outcomes and channel/add-on usage affect the total. A billable Procedure handoff need not mean human work is finished; pricing and integrations vary by plan and deployment.
AI support and knowledge automation platform that turns business content into answers and actions for customers and employees across chat, voice, and connected tools.
it's just an amazingly flexible chatbot and I can fine tune EXACTLY what I need the bot to know Karson M. on G2 · 5/5
Best for: Support, documentation, operations, and sales teams that want to answer questions, complete customer requests, and make company knowledge useful across chat and voice; also agencies delivering and managing client AI agents.
AI support agentsknowledge-base chatbotinternal knowledgeAI agent buildervoice agents
Free plan; Personal $49/month, Standard $149/month, Business $499/month (USD, billed monthly). Standard adds voice agents (beta), Skills, and Stripe actions; Enterprise is custom-priced.
Support Team $25/agent/month for email AI; omnichannel Suite Team $69 or Suite Professional $149 (USD, monthly subscription). Additional automated resolutions cost $1.50 committed or $2 pay as you go.
Text channels use 50 HubSpot Credits per resolved conversation ($0.50 at the published $10 USD/1,000-credit capacity-pack rate). Voice (beta) uses 50 credits per minute. Subscription, seats and any onboarding cost extra; credit prices and commitments must be checked for the account and region.
Standard $99/month with 10 agents and 1,000 queries; Premium $499/month with 25 agents and 5,000 queries (USD, billed monthly). Enterprise is custom-priced.
A multilingual claim alone does not establish quality for your language. Test real questions, source material, channels, handoff, and the management interface.
DocsBot documents multilingual answers, including Japanese. Verify quality with your own content and workflow before buying.
For other providers, the precise Japanese and multilingual coverage shown here is not independently verified. Confirm the plan, model, channel, and handoff with each vendor.
Choose an Intercom plan or keep your existing help desk
Essential covers the shared inbox, ticketing and a public help center. Advanced adds workflows, multiple team inboxes and round-robin assignment. Expert adds SSO, SLAs and multibrand support. Select the operating features your human team needs before estimating Fin usage.
When checked October 9, 2026, monthly USD seat prices were $39 for Essential, $99 for Advanced and $139 for Expert. Annual-billing equivalents were $29, $85 and $132 per seat per month. Fin can also run on another help desk with no Intercom seat or platform fee, subject to a minimum monthly commitment. Keep your existing help-desk bill in that comparison.
For Fin over chat and email on Intercom, the published rate was $0.99 for a resolution, a configured Procedure handoff, disqualification or self-serve routing. Sales qualification was $9.99. Intercom bills at most one outcome per conversation. A Procedure that successfully ends in a human handoff can therefore be billable without the human work being finished.
Confirm which outcome types your workflow can trigger. For a support pilot, review correctly completed requests, repeat contacts and human escalations alongside the vendor billing record. Fin Voice and Fin on other platforms need their own contracted terms.
Use paid seats × the selected billing rate + each billable outcome type × its rate + channel usage + selected add-ons. Copilot is separately priced; phone, SMS, WhatsApp and outbound campaigns can add usage charges. Keep implementation, knowledge maintenance and any existing help-desk subscription separate.
For example, 10 Essential seats billed monthly and 1,000 service outcomes at $0.99 produce $1,380 before other charges. This is a budget example, not a quote. Use the same seat count, outcome mix and busiest-month workload when comparing Zendesk, NICE or Talkdesk.
