Best fitSupport organizations standardizing ticketing, knowledge, routing and AI automation in one suite.
Company sizesmid-market, enterprise
Channelsmessaging, email, web form, voice
Languagesmultilingual; channel/model dependent
Pricing modelAgent licenses plus AI resolution usage. Support Team and Suite Team include 5 automated resolutions per agent/month; Suite Professional includes 10, subject to a 10,000 annual cap. Messaging AI requires messaging access; advanced AI capabilities may require another package.
Pricing summarySupport Team $25/agent/month for email AI; omnichannel Suite Team $69 or Suite Professional $149 (USD, monthly subscription). Additional automated resolutions cost $1.50 committed or $2 pay as you go.
Free plan or trial14-day Suite Professional trial with AI evaluation access; available capabilities vary.
Vendor language information:Confirm language coverage with the vendor.
AI Agents pricing and budget
Support Team $25/agent/month for email AI; omnichannel Suite Team $69 or Suite Professional $149 (USD, monthly subscription). Additional automated resolutions cost $1.50 committed or $2 pay as you go.
Agent licenses plus AI resolution usage. Support Team and Suite Team include 5 automated resolutions per agent/month; Suite Professional includes 10, subject to a 10,000 annual cap. Messaging AI requires messaging access; advanced AI capabilities may require another package.
14-day Suite Professional trial with AI evaluation access; available capabilities vary.
Catalog pricing checked 2026-09-02. Confirm current terms in the vendor sources.
Zendesk Support, Zendesk Knowledge, CRM and marketplace apps, APIs
Knowledge sources
Zendesk Knowledge, ticket history, help center, connected business systems
Languages
multilingual; channel/model dependent
What stands out
Broad helpdesk and contact-center footprint with native AI agent actions.
Considerations
AI consumption is measured by automated resolutions/allowances; confirm current allowance and overage terms.
Before buying
Questions about AI Agents
Who is AI Agents best suited for?
Support organizations standardizing ticketing, knowledge, routing and AI automation in one suite.
How is AI Agents priced?
Support Team $25/agent/month for email AI; omnichannel Suite Team $69 or Suite Professional $149 (USD, monthly subscription). Additional automated resolutions cost $1.50 committed or $2 pay as you go. Agent licenses plus AI resolution usage. Support Team and Suite Team include 5 automated resolutions per agent/month; Suite Professional includes 10, subject to a 10,000 annual cap. Messaging AI requires messaging access; advanced AI capabilities may require another package. Confirm current limits, commitments, usage charges, and add-ons with the vendor.
Which channels and integrations does AI Agents support?
Listed channels: messaging, email, web form, voice. Listed integrations: Zendesk Support, Zendesk Knowledge, CRM and marketplace apps, APIs. Confirm that your exact workflow and plan are supported before purchase.
What should I check before choosing AI Agents?
AI consumption is measured by automated resolutions/allowances; confirm current allowance and overage terms.
AI support and knowledge automation platform that turns business content into answers and actions for customers and employees across chat, voice, and connected tools.
it's just an amazingly flexible chatbot and I can fine tune EXACTLY what I need the bot to know Karson M. on G2 · 5/5
Best for: Support, documentation, operations, and sales teams that want to answer questions, complete customer requests, and make company knowledge useful across chat and voice; also agencies delivering and managing client AI agents.
AI support agentsknowledge-base chatbotinternal knowledgeAI agent buildervoice agents
Free plan; Personal $49/month, Standard $149/month, Business $499/month (USD, billed monthly). Standard adds voice agents (beta), Skills, and Stripe actions; Enterprise is custom-priced.
AI usage from $2/conversation or $500 per 100,000 Flex Credits (USD); required Salesforce licenses cost extra. Eligible Flex Credit pay-as-you-go is billed monthly in arrears; Service licenses have separate commitments.
Fin from $0.99/outcome. With Intercom, add Essential $39, Advanced $99 or Expert $139 per seat/month (USD, billed monthly). Standalone Fin on another helpdesk has a monthly minimum instead of Intercom seat fees.
A multilingual claim alone does not establish quality for your language. Test real questions, source material, channels, handoff, and the management interface.
DocsBot documents multilingual answers, including Japanese. Verify quality with your own content and workflow before buying.
For other providers, the precise Japanese and multilingual coverage shown here is not independently verified. Confirm the plan, model, channel, and handoff with each vendor.
Vendor language information: multilingual; channel/model dependent
