Best fitSupport organizations standardizing ticketing, knowledge, routing and AI automation in one suite.
Company sizesmid-market, enterprise
Channelsmessaging, email, web form, voice
Pricing modelAgent licenses plus AI resolution usage. Support Team and Suite Team include 5 automated resolutions per agent/month; Suite Professional includes 10, subject to a 10,000 annual cap. Messaging AI requires messaging access; advanced AI capabilities may require another package.
Pricing summarySupport Team $25/agent/month for email AI; omnichannel Suite Team $69 or Suite Professional $149 (USD, monthly subscription). Additional automated resolutions cost $1.50 committed or $2 pay as you go.
Free plan or trial14-day Suite Professional trial with AI evaluation access; available capabilities vary.
Key capabilities
automated resolutions
intent detection
authorized actions
handoff
agent copilot
voice AI
Where it fits
Integrations
Zendesk Support, Zendesk Knowledge, CRM and marketplace apps, APIs
Knowledge sources
Zendesk Knowledge, ticket history, help center, connected business systems
Languages
multilingual; channel/model dependent
What stands out
Broad helpdesk and contact-center footprint with native AI agent actions.
Considerations
AI consumption is measured by automated resolutions/allowances; confirm current allowance and overage terms.
Before you decide
Questions about AI Agents
Who is AI Agents best suited for?
Support organizations standardizing ticketing, knowledge, routing and AI automation in one suite.
How is AI Agents priced?
Support Team $25/agent/month for email AI; omnichannel Suite Team $69 or Suite Professional $149 (USD, monthly subscription). Additional automated resolutions cost $1.50 committed or $2 pay as you go. Agent licenses plus AI resolution usage. Support Team and Suite Team include 5 automated resolutions per agent/month; Suite Professional includes 10, subject to a 10,000 annual cap. Messaging AI requires messaging access; advanced AI capabilities may require another package. Confirm current limits, commitments, usage charges and add-ons with the vendor.
Which channels and integrations does AI Agents support?
Listed channels: messaging, email, web form, voice. Listed integrations: Zendesk Support, Zendesk Knowledge, CRM and marketplace apps, APIs. Confirm that your exact workflow and plan are supported before purchase.
What should I check before choosing AI Agents?
AI consumption is measured by automated resolutions/allowances; confirm current allowance and overage terms.
Compare Zendesk AI with similar candidates
These products share recorded categories or company-size fit. Compare the actual channels, capabilities, and pricing before treating them as substitutes.
AI usage from $2/conversation or $500 per 100,000 Flex Credits (USD); required Salesforce licenses cost extra. Eligible Flex Credit pay-as-you-go is billed monthly in arrears; Service licenses have separate commitments.
Fin from $0.99/outcome. With Intercom, add Essential $39, Advanced $99 or Expert $139 per seat/month (USD, billed monthly). Standalone Fin on another helpdesk has a monthly minimum instead of Intercom seat fees.
Service Hub Professional or Enterprise route requires an annual commitment. Customer Agent uses 50 HubSpot Credits per resolved conversation; extra credits are $10/1,000, equivalent to $0.50/resolution before platform costs.
