Best fitTeams already using HubSpot CRM that want support automation tied to contact and ticket records.
Company sizessmall, mid-market, enterprise
Channelslive chat, email, help desk, knowledge base
Pricing modelService Hub subscription plus shared HubSpot Credits. Professional includes 3,000 monthly credits and requires $1,500 onboarding; Enterprise includes 5,000 and requires $3,500 onboarding. Other credit-consuming features share the allowance. Paying monthly does not remove the annual commitment.
Pricing summaryService Hub Professional or Enterprise route requires an annual commitment. Customer Agent uses 50 HubSpot Credits per resolved conversation; extra credits are $10/1,000, equivalent to $0.50/resolution before platform costs.
Free plan or trial14-day unlimited Customer Agent trial with purchase of at least one eligible Service Hub Professional or Enterprise seat. Free and Starter do not include this agent route.
Key capabilities
CRM-aware answers
ticket automation
knowledge grounding
handoff
Breeze actions
Where it fits
Integrations
HubSpot CRM, Service Hub, Slack, marketplace apps, custom objects/APIs
Native CRM context and workflow automation for HubSpot customers.
Considerations
AI usage consumes credits and higher-tier Service Hub features may be required.
Before you decide
Questions about Breeze Customer Agent
Who is Breeze Customer Agent best suited for?
Teams already using HubSpot CRM that want support automation tied to contact and ticket records.
How is Breeze Customer Agent priced?
Service Hub Professional or Enterprise route requires an annual commitment. Customer Agent uses 50 HubSpot Credits per resolved conversation; extra credits are $10/1,000, equivalent to $0.50/resolution before platform costs. Service Hub subscription plus shared HubSpot Credits. Professional includes 3,000 monthly credits and requires $1,500 onboarding; Enterprise includes 5,000 and requires $3,500 onboarding. Other credit-consuming features share the allowance. Paying monthly does not remove the annual commitment. Confirm current limits, commitments, usage charges and add-ons with the vendor.
Which channels and integrations does Breeze Customer Agent support?
Listed channels: live chat, email, help desk, knowledge base. Listed integrations: HubSpot CRM, Service Hub, Slack, marketplace apps, custom objects/APIs. Confirm that your exact workflow and plan are supported before purchase.
What should I check before choosing Breeze Customer Agent?
AI usage consumes credits and higher-tier Service Hub features may be required.
Compare HubSpot Breeze with similar candidates
These products share recorded categories or company-size fit. Compare the actual channels, capabilities, and pricing before treating them as substitutes.
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Fin from $0.99/outcome. With Intercom, add Essential $39, Advanced $99 or Expert $139 per seat/month (USD, billed monthly). Standalone Fin on another helpdesk has a monthly minimum instead of Intercom seat fees.
Custom quote; no public monthly rate. Its enterprise service-platform deployment is likely to require a higher budget than self-serve tools; confirm with a quote.
