Ecommerce brands benefit when an agent understands both product content and live order context. Prioritize Shopify or platform compatibility, help-desk integration, safe order actions, multilingual coverage, and a handoff that keeps the customer history intact.
Monthly plans with AI Agent: Starter $40, Basic $90, Pro $550, Advanced $1,430 (USD). Starter includes 50 helpdesk tickets and 30 automated interactions; extra AI interactions cost $1.50 each.
Lyro starts at $39/month for 50 AI conversations (USD, billed monthly). It can be bought separately; Tidio Customer Service and Flows subscriptions are separate products. Larger Lyro quotas cost more.
Growth €109, Ultimate €169 or Prime €215 per agent/month (EUR, monthly pricing), plus Mim conversation usage. Confirm the minimum commitment with sales.
Monthly base price by quote. Published bundles require a 12-month commitment and upfront annual payment. Likely a higher-budget option than entry-level self-serve tools; confirm monthly terms and total cost with sales.
Inclusion is not a recommendation. Confirm pricing, security, integrations, and fit directly with each vendor.
Before you decide
Ecommerce brands: buying questions
How do I evaluate support automation for a storefront?
Use pre-purchase questions, order lookups, returns, and escalations from your own customer journey. Confirm compatibility with both your storefront and help desk, then test permission limits on every order action.
Which ecommerce support workflows should we automate first?
Start with frequent, well-documented requests whose outcomes you can verify, such as product information or order-status lookups. Introduce refunds, cancellations, or account changes only after testing identity and action controls. Measure whether customers reach the right outcome and whether escalations retain their order and conversation context.
