Gorgias AI Agent

Ecommerce-focused AI agent and helpdesk that handles order, returns and product-support conversations.

3 vendor sources
Gorgias AI Agent vendor website preview
Vendor website ↗
Best fitShopify and ecommerce brands that need customer support tied to live order and shopper data.
Company sizessmall, mid-market, enterprise ecommerce
Channelsweb chat, email, Instagram, Facebook Messenger, SMS
Languagesmultilingual; verify channel support
Pricing modelHelpdesk ticket subscription plus an AI interaction allowance. Basic includes 300 tickets/30 AI interactions, Pro 2,000/190, and Advanced 5,000/530. Extra helpdesk tickets and AI usage are separate costs. Compare the AI-enabled monthly plan, rather than the helpdesk-only headline.
Pricing summaryMonthly plans with AI Agent: Starter $40, Basic $90, Pro $550, Advanced $1,430 (USD). Starter includes 50 helpdesk tickets and 30 automated interactions; extra AI interactions cost $1.50 each.
Free plan or trialFree trial available; no credit card required.
Vendor language information:Confirm language coverage with the vendor.

Gorgias AI Agent pricing and budget

Monthly plans with AI Agent: Starter $40, Basic $90, Pro $550, Advanced $1,430 (USD). Starter includes 50 helpdesk tickets and 30 automated interactions; extra AI interactions cost $1.50 each.

Helpdesk ticket subscription plus an AI interaction allowance. Basic includes 300 tickets/30 AI interactions, Pro 2,000/190, and Advanced 5,000/530. Extra helpdesk tickets and AI usage are separate costs. Compare the AI-enabled monthly plan, rather than the helpdesk-only headline.

Free trial available; no credit card required.

Catalog pricing checked 2026-09-02. Confirm current terms in the vendor sources.

Compare the complete workload cost → →

Key capabilities

  • order tracking
  • returns/refunds
  • product Q&A
  • discounts/upsells
  • unified inbox
  • automation

Where it fits

Integrations
Shopify, WooCommerce, BigCommerce, Klaviyo, ecommerce apps
Knowledge sources
store catalog, orders, policies, help center, customer profile
Languages
multilingual; verify channel support

What stands out

Deep ecommerce integrations and live commerce context.

Considerations

AI interactions can also count toward helpdesk ticket volume; model total usage cost.

Before buying

Questions about Gorgias AI Agent

Who is Gorgias AI Agent best suited for?

Shopify and ecommerce brands that need customer support tied to live order and shopper data.

How is Gorgias AI Agent priced?

Monthly plans with AI Agent: Starter $40, Basic $90, Pro $550, Advanced $1,430 (USD). Starter includes 50 helpdesk tickets and 30 automated interactions; extra AI interactions cost $1.50 each. Helpdesk ticket subscription plus an AI interaction allowance. Basic includes 300 tickets/30 AI interactions, Pro 2,000/190, and Advanced 5,000/530. Extra helpdesk tickets and AI usage are separate costs. Compare the AI-enabled monthly plan, rather than the helpdesk-only headline. Confirm current limits, commitments, usage charges, and add-ons with the vendor.

Which channels and integrations does Gorgias AI Agent support?

Listed channels: web chat, email, Instagram, Facebook Messenger, SMS. Listed integrations: Shopify, WooCommerce, BigCommerce, Klaviyo, ecommerce apps. Confirm that your exact workflow and plan are supported before purchase.

What should I check before choosing Gorgias AI Agent?

AI interactions can also count toward helpdesk ticket volume; model total usage cost.

Language and multilingual support checks

A multilingual claim alone does not establish quality for your language. Test real questions, source material, channels, handoff, and the management interface.

DocsBot documents multilingual answers, including Japanese. Verify quality with your own content and workflow before buying.

For other providers, the precise Japanese and multilingual coverage shown here is not independently verified. Confirm the plan, model, channel, and handoff with each vendor.

Vendor language information: multilingual; verify channel support

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