Pricing modelDixa platform seats plus Mim conversation charges across plans. The current page gives conflicting Mim unit rates in its FAQ and calculator, so confirm the per-conversation rate and included volume in your quote. EUR and GBP are public; USD requires sales.
Pricing summaryGrowth €109, Ultimate €169 or Prime €215 per agent/month (EUR, monthly pricing), plus Mim conversation usage. Confirm the minimum commitment with sales.
Free plan or trialGuided demo and onboarding; no self-service free trial.
Key capabilities
refunds
order tracking
order changes
FAQ answers
omnichannel inbox
human escalation
Where it fits
Integrations
Shopify, CRM/ecommerce systems, Dixa APIs
Knowledge sources
help center, policies, order data, customer context
Languages
multilingual; confirm locales
What stands out
Combines helpdesk/contact-center channels with live commerce actions.
Considerations
AI and phone features may be add-ons; verify seats, usage and regional availability.
Before you decide
Questions about Mim AI Agent
Who is Mim AI Agent best suited for?
Mid-market consumer and ecommerce brands wanting a unified contact center with task-completing AI.
How is Mim AI Agent priced?
Growth €109, Ultimate €169 or Prime €215 per agent/month (EUR, monthly pricing), plus Mim conversation usage. Confirm the minimum commitment with sales. Dixa platform seats plus Mim conversation charges across plans. The current page gives conflicting Mim unit rates in its FAQ and calculator, so confirm the per-conversation rate and included volume in your quote. EUR and GBP are public; USD requires sales. Confirm current limits, commitments, usage charges and add-ons with the vendor.
Which channels and integrations does Mim AI Agent support?
Listed channels: chat, email, WhatsApp, Messenger, SMS, phone. Listed integrations: Shopify, CRM/ecommerce systems, Dixa APIs. Confirm that your exact workflow and plan are supported before purchase.
What should I check before choosing Mim AI Agent?
AI and phone features may be add-ons; verify seats, usage and regional availability.
Compare Dixa Mim with similar candidates
These products share recorded categories or company-size fit. Compare the actual channels, capabilities, and pricing before treating them as substitutes.
AI usage from $2/conversation or $500 per 100,000 Flex Credits (USD); required Salesforce licenses cost extra. Eligible Flex Credit pay-as-you-go is billed monthly in arrears; Service licenses have separate commitments.
Support Team $25/agent/month for email AI; omnichannel Suite Team $69 or Suite Professional $149 (USD, monthly subscription). Additional automated resolutions cost $1.50 committed or $2 pay as you go.
Service Hub Professional or Enterprise route requires an annual commitment. Customer Agent uses 50 HubSpot Credits per resolved conversation; extra credits are $10/1,000, equivalent to $0.50/resolution before platform costs.
