AI SUPPORTSOFTWAREBrowse 30 tools 
Side-by-side comparison
Compare audience fit, channels, integrations, knowledge sources, public pricing information, and operational considerations.
Both products appear in ai support agents. That overlap gives you a starting point; it does not mean the products cover the same channels, workflows, or deployment model.
AI agent and copilot capabilities built into Freshdesk's customer-support helpdesk.
SMB and mid-market teams wanting a conventional helpdesk with an accessible AI add-on.
Explore its buying criteria: AI support agents · AI help desks.
Full Freshdesk Freddy AI profile and vendor sources · Checked 2026-09-02
AI customer-service agent paired with Tidio live chat and ticketing for small ecommerce and service teams.
Small businesses wanting live chat, ticketing and a low-volume AI agent in one product.
Explore its buying criteria: AI support agents · Ecommerce support.
Full Tidio Lyro profile and vendor sources · Checked 2026-09-02
The table below preserves each vendor’s scope and qualifiers. An unlisted feature is unverified here; it is not a claim that the feature is unavailable.
Before you decide
Freshdesk Freddy AI: Paid Freshdesk seats plus email AI Agent session packs. The 500 included sessions are a one-time allowance, not a monthly quota. Chat AI uses Freshdesk Omni with separate pricing. Optional Freddy Copilot costs $35/agent/month on Pro or Enterprise. Tidio Lyro: Monthly subscription by AI conversation quota. Multiple replies in one conversation count together. Human-agent conversations and Flows have separate allowances; Plus and Premium offer custom volume and services. A Customer Service entry price does not include a recurring paid Lyro quota. Ask both vendors to quote the same expected workload, required channels, and implementation scope. Include required subscriptions and usage charges before comparing the total; the listed starting prices alone may cover different work.
The recorded sources for Freshdesk Freddy AI include Freshdesk solutions; tickets; web content; customer context. For Tidio Lyro, they include verified website sources; FAQs; policies; product/order data. Ask each vendor to demonstrate ingestion or live access for the exact system you use, with permissions and refresh behavior. A source missing from this directory is not proof that a vendor cannot support it.
Use the same sample of real support requests, approved knowledge, and escalation rules in both pilots. Can it cite or restrict answers to approved knowledge? What happens when the agent is uncertain? Which actions can it complete beyond answering? Record answer quality, completed tasks, human handoffs, and total cost in the buyer worksheet. Check these specific cautions before launch: Freshdesk Freddy AI: AI features are plan/add-on dependent and session pricing differs from seat pricing. Tidio Lyro: Conversation quotas and separate Flows/Lyro allowances can make total cost usage-dependent.
Record your requirements and pilot results in the buyer worksheet →
On a small screen, swipe the table to compare both products.
| Criterion | Freshdesk Freddy AI | Tidio Lyro |
|---|---|---|
| Best fit | SMB and mid-market teams wanting a conventional helpdesk with an accessible AI add-on. | Small businesses wanting live chat, ticketing and a low-volume AI agent in one product. |
| Key capabilities | AI agent, copilot drafts, sentiment, ticket summaries, translation, intelligent routing | FAQ automation, order/shipping answers, human handoff, live chat, ticketing, analytics |
| Company sizes | small, mid-market, enterprise | small, mid-market |
| Channels | email, chat, web, social, voice/omnichannel | website chat, email/ticketing, social/live chat channels |
| Integrations | Freshworks, Salesforce, Shopify, Slack, marketplace apps | Shopify, WordPress, WooCommerce, Zendesk/Salesforce via integrations |
| Knowledge sources | Freshdesk solutions, tickets, web content, customer context | verified website sources, FAQs, policies, product/order data |
| Pricing model | Paid Freshdesk seats plus email AI Agent session packs. The 500 included sessions are a one-time allowance, not a monthly quota. Chat AI uses Freshdesk Omni with separate pricing. Optional Freddy Copilot costs $35/agent/month on Pro or Enterprise. | Monthly subscription by AI conversation quota. Multiple replies in one conversation count together. Human-agent conversations and Flows have separate allowances; Plus and Premium offer custom volume and services. A Customer Service entry price does not include a recurring paid Lyro quota. |
| Pricing summary | Freshdesk Growth $23, Pro $66 or Enterprise $107 per agent/month (USD, billed monthly), plus Freddy email AI usage at $49/100 sessions after a one-time 500-session allowance. | Lyro starts at $39/month for 50 AI conversations (USD, billed monthly). It can be bought separately; Tidio Customer Service and Flows subscriptions are separate products. Larger Lyro quotas cost more. |
| Free plan or trial | 14-day Enterprise trial. Paid accounts receive 500 complimentary AI Agent sessions once. | 7-day trial and a free Tidio plan. The first 50 Lyro conversations are a one-time allowance; a paid Lyro quota is required for a monthly reset. |
| Differentiator | Combines low-friction helpdesk plans with separate AI agent and copilot usage. | Accessible all-in-one live chat and AI support for smaller teams. |
| Considerations | AI features are plan/add-on dependent and session pricing differs from seat pricing. | Conversation quotas and separate Flows/Lyro allowances can make total cost usage-dependent. |
SMB and mid-market teams wanting a conventional helpdesk with an accessible AI add-on.
Combines low-friction helpdesk plans with separate AI agent and copilot usage.
Small businesses wanting live chat, ticketing and a low-volume AI agent in one product.
Accessible all-in-one live chat and AI support for smaller teams.
Verify current pricing, limits, security, and required integrations directly with each vendor before purchasing.