Pricing modelPaid Freshdesk seats plus email AI Agent session packs. The 500 included sessions are a one-time allowance, not a monthly quota. Chat AI uses Freshdesk Omni with separate pricing. Optional Freddy Copilot costs $35/agent/month on Pro or Enterprise.
Pricing summaryFreshdesk Growth $23, Pro $66 or Enterprise $107 per agent/month (USD, billed monthly), plus Freddy email AI usage at $49/100 sessions after a one-time 500-session allowance.
Free plan or trial14-day Enterprise trial. Paid accounts receive 500 complimentary AI Agent sessions once.
Freshdesk solutions, tickets, web content, customer context
Languages
multilingual helpdesk
What stands out
Combines low-friction helpdesk plans with separate AI agent and copilot usage.
Considerations
AI features are plan/add-on dependent and session pricing differs from seat pricing.
Before you decide
Questions about Freshdesk Freddy AI
Who is Freshdesk Freddy AI best suited for?
SMB and mid-market teams wanting a conventional helpdesk with an accessible AI add-on.
How is Freshdesk Freddy AI priced?
Freshdesk Growth $23, Pro $66 or Enterprise $107 per agent/month (USD, billed monthly), plus Freddy email AI usage at $49/100 sessions after a one-time 500-session allowance. Paid Freshdesk seats plus email AI Agent session packs. The 500 included sessions are a one-time allowance, not a monthly quota. Chat AI uses Freshdesk Omni with separate pricing. Optional Freddy Copilot costs $35/agent/month on Pro or Enterprise. Confirm current limits, commitments, usage charges and add-ons with the vendor.
Which channels and integrations does Freshdesk Freddy AI support?
Listed channels: email, chat, web, social, voice/omnichannel. Listed integrations: Freshworks, Salesforce, Shopify, Slack, marketplace apps. Confirm that your exact workflow and plan are supported before purchase.
What should I check before choosing Freshdesk Freddy AI?
AI features are plan/add-on dependent and session pricing differs from seat pricing.
Compare Freshdesk Freddy AI with similar candidates
These products share recorded categories or company-size fit. Compare the actual channels, capabilities, and pricing before treating them as substitutes.
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