Pricing modelPaid Freshdesk seats plus email AI Agent session packs. The 500 included sessions are a one-time allowance, not a monthly quota. Chat AI uses Freshdesk Omni with separate pricing. Optional Freddy Copilot costs $35/agent/month on Pro or Enterprise.
Pricing summaryFreshdesk Growth $23, Pro $66 or Enterprise $107 per agent/month (USD, billed monthly), plus Freddy email AI usage at $49/100 sessions after a one-time 500-session allowance.
Free plan or trial14-day Enterprise trial. Paid accounts receive 500 complimentary AI Agent sessions once.
Vendor language information:Confirm language coverage with the vendor.
Freshdesk Freddy AI pricing and budget
Freshdesk Growth $23, Pro $66 or Enterprise $107 per agent/month (USD, billed monthly), plus Freddy email AI usage at $49/100 sessions after a one-time 500-session allowance.
Paid Freshdesk seats plus email AI Agent session packs. The 500 included sessions are a one-time allowance, not a monthly quota. Chat AI uses Freshdesk Omni with separate pricing. Optional Freddy Copilot costs $35/agent/month on Pro or Enterprise.
Freshdesk solutions, tickets, web content, customer context
Languages
multilingual helpdesk
What stands out
Combines low-friction helpdesk plans with separate AI agent and copilot usage.
Considerations
AI features are plan/add-on dependent and session pricing differs from seat pricing.
Before buying
Questions about Freshdesk Freddy AI
Who is Freshdesk Freddy AI best suited for?
SMB and mid-market teams wanting a conventional helpdesk with an accessible AI add-on.
How is Freshdesk Freddy AI priced?
Freshdesk Growth $23, Pro $66 or Enterprise $107 per agent/month (USD, billed monthly), plus Freddy email AI usage at $49/100 sessions after a one-time 500-session allowance. Paid Freshdesk seats plus email AI Agent session packs. The 500 included sessions are a one-time allowance, not a monthly quota. Chat AI uses Freshdesk Omni with separate pricing. Optional Freddy Copilot costs $35/agent/month on Pro or Enterprise. Confirm current limits, commitments, usage charges, and add-ons with the vendor.
Which channels and integrations does Freshdesk Freddy AI support?
Listed channels: email, chat, web, social, voice/omnichannel. Listed integrations: Freshworks, Salesforce, Shopify, Slack, marketplace apps. Confirm that your exact workflow and plan are supported before purchase.
What should I check before choosing Freshdesk Freddy AI?
AI features are plan/add-on dependent and session pricing differs from seat pricing.
Compare Freshdesk Freddy AI with similar candidates
AI support and knowledge automation platform that turns business content into answers and actions for customers and employees across chat, voice, and connected tools.
it's just an amazingly flexible chatbot and I can fine tune EXACTLY what I need the bot to know Karson M. on G2 · 5/5
Best for: Support, documentation, operations, and sales teams that want to answer questions, complete customer requests, and make company knowledge useful across chat and voice; also agencies delivering and managing client AI agents.
AI support agentsknowledge-base chatbotinternal knowledgeAI agent buildervoice agents
Free plan; Personal $49/month, Standard $149/month, Business $499/month (USD, billed monthly). Standard adds voice agents (beta), Skills, and Stripe actions; Enterprise is custom-priced.
Free plan; Plus $189/month with 250 conversations and $25 AI usage; Team $939/month with 1,500 conversations and $150 AI usage (USD, billed monthly). Enterprise and managed deployments are quoted.
No current public monthly rate. Agency and partner users can start a free trial; business deployments require a pricing discussion. A managed enterprise deployment is likely to require a higher budget than a self-serve chatbot; confirm with a quote.
Answer Bot from Standard at $20/user/month; native generative Zia from Professional at $35; Zia Actions on Enterprise at $50 (USD, billed monthly). Answer Bot in the embedded ASAP widget requires Enterprise.
A multilingual claim alone does not establish quality for your language. Test real questions, source material, channels, handoff, and the management interface.
DocsBot documents multilingual answers, including Japanese. Verify quality with your own content and workflow before buying.
For other providers, the precise Japanese and multilingual coverage shown here is not independently verified. Confirm the plan, model, channel, and handoff with each vendor.
Vendor language information: multilingual helpdesk
