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Profile checked September 2, 2026

Zoho Desk with Zia

by Zoho

Helpdesk platform with Zia AI for ticket classification, sentiment, recommendations and support automation.

Checked September 2, 2026 · 5 vendor sources
Knowledge-base chatbotsAI help desks
Visit Zoho Desk with Zia Compare with another
Zoho Desk with Zia vendor website preview
Vendor website ↗
Best fitSMB and mid-market teams wanting an affordable helpdesk integrated with the Zoho suite.
Company sizessmall, mid-market, enterprise
Channelsemail, web portal, chat, social, phone
Pricing modelZoho Desk per-user subscription with AI eligibility by feature and edition. Express is $9/user/month and supports bring-your-own-key ChatGPT with separate provider charges. Native Zia features have different plan requirements; confirm the exact AI workflow and regional availability.
Pricing summaryAnswer Bot from Standard at $20/user/month; native generative Zia from Professional at $35; Zia Actions on Enterprise at $50 (USD, billed monthly). Answer Bot in the embedded ASAP widget requires Enterprise.
Free plan or trialFree helpdesk plan for 3 users, without AI. Paid-plan free trial available.

Key capabilities

  • ticket tagging
  • sentiment
  • response recommendations
  • self-service
  • omnichannel support

Where it fits

Integrations
Zoho CRM, Zoho Analytics, Salesforce, Slack, marketplace apps
Knowledge sources
Zoho Desk knowledge base, tickets, CRM data, help center
Languages
multilingual; plan dependent

What stands out

Zia is positioned as built-in AI at no additional cost in Zoho Desk.

Considerations

Exact Zia capabilities vary by edition/region; verify availability before comparing with metered AI products.

Before you decide

Questions about Zoho Desk with Zia

Who is Zoho Desk with Zia best suited for?

SMB and mid-market teams wanting an affordable helpdesk integrated with the Zoho suite.

How is Zoho Desk with Zia priced?

Answer Bot from Standard at $20/user/month; native generative Zia from Professional at $35; Zia Actions on Enterprise at $50 (USD, billed monthly). Answer Bot in the embedded ASAP widget requires Enterprise. Zoho Desk per-user subscription with AI eligibility by feature and edition. Express is $9/user/month and supports bring-your-own-key ChatGPT with separate provider charges. Native Zia features have different plan requirements; confirm the exact AI workflow and regional availability. Confirm current limits, commitments, usage charges and add-ons with the vendor.

Which channels and integrations does Zoho Desk with Zia support?

Listed channels: email, web portal, chat, social, phone. Listed integrations: Zoho CRM, Zoho Analytics, Salesforce, Slack, marketplace apps. Confirm that your exact workflow and plan are supported before purchase.

What should I check before choosing Zoho Desk with Zia?

Exact Zia capabilities vary by edition/region; verify availability before comparing with metered AI products.

These products share recorded categories or company-size fit. Compare the actual channels, capabilities, and pricing before treating them as substitutes.

See all 29 Zoho Desk Zia comparisons →

Buyer paths

Small support teamsMid-market teams

Alternatives to consider

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Fit & categories

Best for: Teams already using HubSpot CRM that want support automation tied to contact and ticket records.

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Service Hub Professional or Enterprise route requires an annual commitment. Customer Agent uses 50 HubSpot Credits per resolved conversation; extra credits are $10/1,000, equivalent to $0.50/resolution before platform costs.
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